Privacy Policy

Effective Date: June 2, 2026

Welcome to Teo Counselling (“we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding the personal information you provide through our website.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us regarding our psychotherapy and counselling services.

Information We Collect

We may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• City or location

• Information you voluntarily provide through contact forms, appointment requests, or consultation inquiries

Technical Information

• IP address

• Browser type

• Device information

• Website usage information

• Cookies and analytics data

How We Use Your Information

We use your information to:

• Respond to inquiries

• Schedule consultations and appointments

• Provide psychotherapy services

• Communicate regarding your requests

• Improve our website and services

• Comply with legal and professional obligations

Health Information

Information shared through this website should not include sensitive personal health information unless specifically requested by a clinician.

Any personal health information collected during the provision of psychotherapy services is handled in accordance with applicable Canadian privacy legislation and professional standards.

Consent

By submitting information through our website, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations.

Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

We may use services such as:

• Google Analytics

• Meta Pixel

• Google Ads Conversion Tracking

These tools may collect information about your interaction with our website.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Service providers assisting with website hosting, scheduling, or communication

• Legal or regulatory authorities when required by law

• Professional advisors when necessary

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Children’s Privacy

Our website is not intended for children under the age of 13 without parental or guardian involvement.

Your Rights

Depending on your province and applicable laws, you may have the right to:

• Access your personal information

• Request corrections

• Withdraw consent

• Request information about how your data is used

To exercise these rights, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy, please contact:

Teo Counselling

Mail: [email protected]

Phone: (672) 648-0512

Address: Nanaimo, BC